Privacy Policy

At eDrops Technologies Private Limited ("eDrops", "we", "our", or "us"), we prioritize the security and confidentiality of our consumers, delivery partners, and service personnel. This Privacy Policy details how we collect, use, and protect your information when utilizing the eDrops application via our websites, mobile applications, and connected services.

1. Information We Collect

To facilitate 20L water jar doorstep deliveries and customer account services, we collect:

• Account Data: Name, phone number, and email address for authentication and order alerts.
• Delivery Address: Physical delivery locations, floor/apartment details, and geolocation coordinates for accurate doorstep delivery.
• Transaction & Balance Records: Account top-ups, jar delivery history, and digital payment identifiers (card details are processed via secure RBI-compliant payment gateways and never stored on our servers).

2. How We Use Information

Your data is used solely to execute doorstep water deliveries, calculate account balances, provide digital order receipts, provide delivery directions to assigned delivery partners, and notify you of upcoming delivery dates.

3. Data Security & Contact

All communications are encrypted via SSL/TLS protocols with role-based access control. If you have privacy inquiries, contact our Data Protection Officer at support@edrops.in or write to: